We have been shipping our products all over United States and beyond since 2003 with high success rate. However, if you receive our products damaged, you must report it within 24 hours after receiving the merchandise.
Please save your shipping box/es. It is needed for inspection as proof of mishandling. Claims cannot be made for damaged goods if it is not reported within 24 hours after receiving the product/s and the box/es are discarded.
Because our items vary in shipping weight, volume and shape, it is difficult for the system to calculate accurate shipping rates. Hence, the shipping rates that are given in the your cart are estimates. Your credit card shall be with billed the correct amount after the box has been shipped. We bill the shipping at cost.
You may call our customer service department at 818.552.2460 or email us at webmaster@petalcrafts.com. An authorization number will be given to you. After we receive the damaged item/s; we will ship out a replacement or store credit, whichever is applicable.
Should you request for a refund, it will be issued to you on your credit card when we receive the damaged item/s providing all conditions of our return policy are met.
Authorization numbers should be clearly printed on the outside of the box. No returns will be accepted without an authorization number. No returns will be accepted after 30 days from purchase date. Postages and class-fees are non-refundable. Please ship your package with adequate insurance for the value of the contents. If your merchandise is lost or damaged while returning, Petal Crafts will not assume responsibility. Please include the sales receipt and packaging list with your returns. We suggest that you obtain photocopy of the original
Gumpaste flowers, edible food products, cupcake liners, instructional videos, books, silicone molds, cutters, magazines, bulk orders, discounted items, seasonal items and special orders are NOT returnable. For all other cake decorating supplies, a 20% restocking fee will apply. Only sealed merchandise in its original packaging will be accepted. If we made a mistake and we shipped the wrong item, please give us a call within 24 hours after receiving your package and we will correct our error. Any refused orders will be charged the shipping costs plus a restocking fee of 20%. Due to an increase of instances of credit card fraud, we only ship to the billing address of the credit card used. If your order is returned to us due to an incorrect address, we will re-ship the order at the customers expense. If you choose not to have the order re-shipped, you will be charged a 20% restocking fee plus the original shipping charges.
